Delivery & Refund Policy

Service type

Entrida sells digital services (market entry analysis reports) that are delivered electronically. No physical goods are shipped.

Delivery method and timing

Assessments are delivered through the user's account and email. Quick analyses are available immediately; the full assessment is typically delivered within approximately five minutes of submission.

Refund conditions

Because reports are generated instantly and consumed digitally, refunds are limited but available in the following circumstances:

• If your assessment has not yet been generated for technical reasons, a full refund is available.
• If a generated report is materially incomplete or unusable due to a fault attributable to Entrida, a full refund or a regenerated report is available at the buyer's choice.
• Once a complete and valid report has been delivered, refunds are not available as the service has been fully performed.

Refund window

Refund requests must be submitted within fourteen days of the order. Eligible refunds are processed within fourteen days of approval, through the original payment method.

Refund procedure

To request a refund:

1. Email info@entrida.com from the address used at checkout, including the order reference.
2. We review and respond within five working days, asking for further information if needed.
3. If approved, the refund is initiated through Revolut and reaches the original card within approximately fourteen days, depending on the issuing bank.

Contact

For all delivery and refund questions, please reach us by email.

info@entrida.com